About MechaniGo

Mechanigo offers flexible payment options. You can pay online via our website using credit cards, GCash, Maya, other e-wallets, or online bank transfer, even after the service is completed. We also offer installment payment options through selected banks, Billease, or GGives via GCash. If you prefer, we also accept cash payments after service. Please note that all payments made after service will require a reservation fee to secure your slot.

We collect a reservation fee to secure your booking slot and ensure efficient scheduling. If a slot isn’t used, the time is wasted and could have been allocated to another customer. This fee helps us manage our schedule and provide timely service for everyone.

Yes, we offer installment payment options through selected banks. You can also use Billease or GGives via GCash for more flexible payment arrangements. If you have any questions about the available options or need assistance, please feel free to contact our online service advisors.

Once booked for an appointment, you will receive a digital copy of your Job Order that will serve also as your Billing Statement. Hard copy of the Official Receipt can be requested from our service advisors prior or after your appointment.

We offer the option to bill services to your company. Just provide the company name, address, and TIN, and we will include these details on the official receipt upon request.

For any billing concerns, please reach out to your assigned service advisor, who will be happy to assist and resolve the issue promptly. You can also email us at [email protected] for further assistance.

Sorry we do not accept checks. You can refer to “How do I pay for the service” for all accepted payment options.

You may get a refund if a paid service was not completed or if it cannot be performed due to circumstances within Mechanigo’s control. Please note that all refund requests are subject to our discretion. If you believe you are eligible for a refund, please contact us through our social media page or send us an email at [email protected], and we will be happy to assist you in resolving the issue.

The processing time for refunds can vary depending on the payment method used. Typically, once your refund request is approved, it may take 5 to 10 business days for the amount to be refunded. If you have any concerns about the status of your refund, feel free to reach out to our online service advisors for assistance or send us an email at [email protected].

You can request an estimate online by selecting your location, car and services. In most cases, we will give you a price instantly. You will see the breakdown of labor fees and parts costs. There will never be any surprises or hidden costs. If an instant price is not available, we will send you a quote within 24 hours, usually sooner

All of our pricing is determined by our Fair Price Calculator, which is based on decades’ worth of car repair information and the industry standard labor guide. Our parts pricing is based directly on our wholesalers’ prices. Our online pricing system is fair and impartial; we give you a transparent price.

NONE. All fees and charges will be reflected on your quotation that will be sent to you via email, sms, phone call, viber and Facebook messenger.

We don’t charge for our services based on time. We give you a fair and transparent labor price quote, and you pay the same price whether it takes less or more time for the mechanic to complete the service.

We don’t have overhead costs like shops and casas. As a national brand, we are able to negotiate better pricing from parts vendors than independent local garages. The bigger the service, the more you save. For smaller services (e.g., oil changes), the cost may be slightly higher than local shops because mechanics must earn a minimum amount to justify the cost of traveling to you. If you value your time, the convenience of a mechanic coming to you may easily justify spending a little more than local shops on those smaller services. And of course, you will always get a fair and transparent price before you book a service.

No. We don’t charge a drive fee or convenience fee.

We appreciate as much notice as possible if you need to change an appointment. It’s free to cancel more than 48 hours prior to your appointment. If you cancel within 48 hours of an appointment you will be charged a cancellation Fee.

Tipping is not required, but it’s always appreciated. The best way to show your appreciation is by recommending the mechanic to your friends or leaving a positive review. Your support helps us continue providing excellent service!

You’re always in control. If our mechanic finds your car doesn’t need all the services you requested, our online service advisors will remove those unneeded services and lower your bill, right on the spot. If your car needs additional repair services, our mechanic will provide you with an itemized list of what you need. You can decide to accept or decline those additional services.

Yes. We charge a diagnostic fee to come to you and diagnose your car. This fee covers the inspection and diagnostic time and cost of driving to you. Diagnostic fees start at Php 1,500, but may vary by market. Start a quote to understand pricing- there’s no commitment until you confirm an appointment!

If your car has a problem, you can book a mechanic to perform a diagnostic. A mechanic will come to your location and inspect your car. Our mechanics go through a step-by-step process to rule out or confirm any part(s) failures. Diagnosing a problem is a process. Sometimes the only way to prove that a part is defective is to replace it and recheck the car. Your mechanic will diagnose the car and then provide preliminary recommendations and repair estimates, based on their visual inspection and any tests performed. The inspection report may include photos, test results, audio notes, recommended services, and a service estimate (if applicable).

Our mobile mechanics are directly employed by MechaniGo.ph and undergo a thorough screening process based on their skills, certifications, and experience. We ensure they are fully qualified to deliver casa-quality service. Additionally, our mechanics receive continuous training to keep up with industry standards, ensuring your car receives the best care. We prioritize customer satisfaction, so you can trust that our team is reliable, professional, and committed to providing top-notch service every time.

Yes, our mechanics are TESDA NC I and NC II accredited, just like those in other dealerships. These skilled professionals bring precision, passion, and a commitment to excellence to every repair. You can trust that your vehicle will receive top-tier service, ensuring you experience the difference firsthand with Mechanigo.

Our system matches you only with a mechanic who is qualified to work on your car. Many of our mechanics have dealer or factory training with certain brands. Some of them have years of experience working on certain types of cars.

You can book an appointment for a mechanic to come out to you and inspect your car. They will provide their inspection report and recommend services that your car needs.

You can easily book a service through our website or social media pages. Follow these simple steps to book via our website:

1. Visit our website: Go to https://mechanigo.ph.
2. Select your service: Choose from our three main services:
• Secondhand Car Buying Inspection
• PMS-Oil Change Packages
• Initial Diagnosis
3. Enter vehicle details: For PMS-Oil Change services, simply select your current mileage/odometer range. This helps us recommend the appropriate maintenance package for your vehicle on the next page.
4. Fill in your information: Provide accurate customer details to ensure our mechanics can reach you smoothly. We’ll also use your contact number to keep you updated on your appointment.
5. Review and confirm: Double-check your appointment summary. If everything looks good, choose your preferred payment method—pay now or pay later. Don’t forget to enter a voucher code for discounts if you have one.
6. Secure your booking: If you select pay later, a GCash QR code will appear on the booking confirmation page. Simply scan it to pay the reservation fee and secure your appointment slot.
7. Booking confirmation: A service advisor will reach out to you to confirm your booking and reservation fee.

If the reservation fee is not paid, your booking will not be confirmed. This fee helps prevent fictitious appointments and ensures that our mechanics are not wasting time driving to unconfirmed bookings. It allows us to manage our schedule efficiently and serve customers who genuinely need our services. Reservation fee is deductable from the total balance.

If you’ve used our service before, you can request the same mechanic. For new customers, we’ll assign a mechanic who is qualified to work on your car. However, please note that while we do our best to accommodate requests, we cannot guarantee that the specific mechanic will always be available.

We have mechanics available 7 days a week from 8am to 5pm. Depending on the availability of parts, we are usually able to provide services the same day or next day, though the mechanics tend to get booked rather quickly.

We request that you cancel your appointment more than 48 hours prior to your appointment start time. If you have to cancel with less than 48 hours before your appointment, a cancellation fee will be charged. You can cancel your appointment by reaching out to one of our online Service Advisors or email us at [email protected].

We request that you reschedule your appointment more than 48 hours prior to your appointment start time. If you have to reschedule with less than 48 hours before your appointment, a reschedule fee will be charged. You can reschedule your appointment by reaching out to one of our online Service Advisors or email us at [email protected].

You can reschedule your appointment by reaching out to one of our online Service Advisors or email us at [email protected].

Please remember to allow 20 minutes for your mechanic to arrive. Sometimes mechanics get caught in traffic or a previous job takes longer than expected. We do apologize if this is the case. If you have not heard from your mechanic by your appointment time, please reach out to one of our online service advisors or email us at [email protected] and we will work to resolve the issue. If you need to reschedule, we will take care of this for you as well.

The mechanic will wait up to 20 minutes from the appointment schedule. If the customer does not show up within this time frame, the appointment will be canceled or rescheduled. Your reservation fee will be forfeited.

If you miss your appointment, we will consider it a “no-show”. Unfortunately, the reservation fee will be forfeited, as it helps us manage our schedule and ensure our mechanics’ time is used efficiently. To reschedule, please contact our customer support team, and we’ll be happy to assist you in finding a new appointment slot that works for you.

You will receive a notification via your provided contact number when the mechanic is on their way to your location. Additionally, our service advisor will keep you updated on their estimated arrival time. If you have any concerns or if you need to check the status, feel free to reach out to our online service advisors for assistance or email us at [email protected].

Yes, you or a designated representative must be present for the Secondhand Car Buying Inspection. We will not conduct the inspection if the client or any representative is not in attendance. This policy helps us prevent any potential bribery by sellers. If you cannot attend, please arrange for someone to represent you during the inspection. If you still wish to book an appointment, we recommend finding a representative who can be present at the scheduled time.

If the seller cancels the inspection appointment, please inform us as soon as possible. In such cases, we can help you reschedule the inspection for a later date. If a cancellation occurs close to the scheduled time, any reservation fees paid may be forfeited. We recommend confirming with the seller before scheduling to minimize any inconvenience.

Every appointment, all mechanics are required to hand over a hard copy of the inspection form. If you have lost your hard copy, you can request a soft copy by contacting your assigned service advisor or email us at [email protected]. They will be happy to assist you in obtaining the documentation you need.

The parts team at MechaniGo.ph has gone through a rigorous filtering process to select the brands that are best suited for your car. Our parts catalog has a list of approved brands for each type of car and each type of part. We take pride in having a network of mechanics that uses high-quality parts.

We don’t engage in the business of supplying or installing used parts. Only in very rare cases do the mechanics ever use remanufactured parts -- usually in older cars where the parts manufacturers have discontinued the production of new parts. In those rare cases, the parts will be clearly discussed by our online service advisors to you.

We buy parts from several vendors -- from local vendors to wholesale suppliers across cities, allowing you to receive high-quality parts at reasonable prices. Whenever possible, we prefer OEM (original equipment manufacturer), and we think they’re better for your car. We also offer high-quality aftermarket parts, often from the same manufacturer as the original parts.

Mechanigo does not install parts provided by the customer. This policy ensures the parts we use are of high quality, compatible with your vehicle, and come with the necessary guarantees. By sourcing parts through our trusted suppliers, we can ensure reliability, performance, and safety, while also making sure that the job is done right with components that meet our standards.

If you experience any issues with your car after our service, please contact your assigned service advisor or email us at [email protected] as soon as possible. They will assist you in addressing your concern and can arrange for a car rechecking. Please ensure that you report any issues within 1 month of the service. If the issue found is not directly connected to the availed service, a check-up fee will be charged. Your satisfaction is important to us, and we are here to help resolve any issues you may have.

We offer a 1-month limited warranty on our services, ensuring that you can trust the quality of our work. However, please note that we do not provide a warranty on parts. Instead, we offer a guarantee on the services we perform, as outlined in our terms and conditions. This means you can have peace of mind knowing that we stand by our workmanship and are committed to your satisfaction.